Jewellery & Care

Are your pieces waterproof?

Yes! Calypso jewellery is designed to be waterproof and sweat-proof, making it perfect for everyday wear. While our pieces are made to handle life's little moments, we recommend following our jewellery care guidelines to keep them looking their best for as long as possible.

Will my jewellery tarnish or change colour?

Our jewellery is designed to be tarnish-resistant, so you can enjoy wearing your favourite pieces with confidence. However, exposure to harsh chemicals, perfumes, lotions and other environmental factors may affect the finish over time. With the right care, your pieces can stay beautiful for longer.

Is your jewellery hypoallergenic?

Our jewellery is designed with sensitive skin in mind. If you have a known metal allergy, we recommend checking the specific product details before purchasing.

Can I wear my jewellery every day?

Absolutely! Calypso is all about effortless elegance, with pieces designed to complement your everyday style. We recommend removing your jewellery before using harsh cleaning products and avoiding direct contact with chemicals to help maintain its finish.

How do I care for my jewellery?

To keep your Calypso pieces looking their best, gently wipe them with a soft cloth after wearing. Avoid perfumes, lotions and harsh chemicals, and store your jewellery in a cool, dry place when you're not wearing it.

Orders & Shipping

How much does shipping cost?

Standard shipping is R100 per order. Enjoy free shipping on all orders of R850 or more.

How long will my order take to arrive?

Orders are shipped using The Courier Guy, with delivery typically taking 3–5 working days from dispatch. Delivery times are estimates and may vary depending on your location and courier conditions.

How can I track my order?

Once your order has been dispatched, we'll share tracking information where available so you can follow your parcel's journey to you.

Can I change or cancel my order after placing it?

If you need to make a change, please contact us as soon as possible at info@calypsojewellery.co.za. We'll do our best to assist before your order is dispatched, although changes cannot always be guaranteed.

Sizing, Returns & Exchanges

What if my jewellery doesn't fit?

If your piece isn't quite the right fit, we offer sizing exchanges within 14 days of receiving your order. Items must be unworn, unused and in their original condition and packaging. Customers are responsible for courier costs both ways, and exchanges are subject to availability.

Can I return my jewellery if I change my mind?

We don't offer voluntary returns or refunds for change-of-mind purchases or personal style preferences. However, your rights regarding faulty, damaged or incorrect items remain protected under applicable consumer law.

Can I exchange earrings?

For hygiene reasons, earrings that have been opened, worn or used cannot be exchanged for sizing or personal preference. If your earrings arrive faulty, damaged or incorrect, please contact us so we can assist.

What if my jewellery arrives damaged or faulty?

We're here to help! Please email info@calypsojewellery.co.za with your order number, a description of the issue and clear photos of the item. We'll assess the issue and help with an appropriate resolution in line with our policies and applicable consumer law.

Do your pieces come with a warranty?

Yes! Our jewellery comes with a six-month warranty against premature discolouration under normal use and recommended care. The warranty excludes damage caused by misuse, accidents, harsh chemicals, improper care and normal wear and tear. Each claim is assessed individually.

Still Have Questions?

We're always happy to help. If you need assistance choosing a piece, have a question about your order or simply want to know more about Calypso, we'd love to hear from you.

Email: info@calypsojewellery.co.za

With love,
The Calypso Team 🤍