Terms of Service

Last updated: 27 October 2026

Welcome to Calypso! We're so happy you're here. These Terms of Service explain the terms that apply when you browse our website or shop with us.

Throughout these terms, “Calypso”, “we”, “us” and “our” refer to Calypso Jewellery. By visiting our website or placing an order, you agree to these terms. Please take a moment to read through them.

1. Using Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement and that you will use our website for lawful purposes.

You agree not to use our website in a way that could damage the site, interfere with its operation, compromise its security or infringe on anyone else's rights.

We reserve the right to restrict access to our website where necessary, particularly if we suspect fraudulent, unlawful or abusive activity.

2. Our Jewellery & Product Information

We do our best to ensure that our product descriptions, photographs, colours, prices and other details are as accurate as possible.

Please keep in mind that colours may appear slightly different depending on your screen settings, lighting and device. Small variations in appearance may occur and do not necessarily mean that an item is faulty.

Our jewellery is designed to be enjoyed as part of your everyday life. However, how a piece wears over time can depend on factors such as how often it is worn, how it is stored and how it is cared for. Please follow our jewellery care recommendations to help keep your pieces looking their best.

If you have any questions about a product before purchasing, feel free to get in touch. We're always happy to help!

3. Prices & Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

We reserve the right to update product prices, promotions and offers at any time. Any price changes will not affect an order that we have already accepted, except where a correction or other change is permitted by law.

Payment must be completed using one of the payment methods available at checkout. Your order will be processed once payment has been successfully received or confirmed by our payment provider.

If a pricing, listing or technical error occurs, we'll do our best to resolve it fairly and communicate with you. Nothing in these terms removes any rights you may have under applicable consumer law.

4. Orders & Order Acceptance

Once you've placed an order, we'll send you an order confirmation to let you know we've received it.

Please note that an order confirmation does not necessarily mean that your order has been dispatched. We'll process and fulfil your order subject to product availability, successful payment and any necessary verification.

If we're unable to fulfil your order, we'll contact you as soon as reasonably possible to discuss the next steps. If payment has already been made and we cannot fulfil the order, we'll arrange an appropriate refund.

Please double-check your delivery details before completing your purchase. If you notice an error, contact us as soon as possible. While we'll do our best to help, changes may not be possible once an order has been processed or dispatched.

5. Delivery & Shipping

We aim to process and dispatch orders within the timeframes communicated on our website. Delivery times are estimates and may vary depending on your location, courier availability, public holidays and circumstances outside our control.

Once your order has been handed over to the courier, delivery will be subject to the courier's processes and timelines. We'll assist you with tracking information or delivery enquiries where possible.

Please ensure that your delivery address and contact details are correct and that someone is available to receive the parcel where required.

Any shipping fees, delivery conditions or estimated delivery times applicable to your order will be communicated during checkout or in our shipping policy.

If your order is delayed, lost or arrives damaged, please contact us so that we can help investigate and advise you on the next steps.

6. Returns, Exchanges & Refunds

We want you to love your Calypso pieces, and we're here to help if something isn't quite right.

Our Returns, Exchanges & Refunds Policy explains the conditions for sizing exchanges, our six-month discolouration warranty, faulty or damaged items, refunds and eligible online order cancellations.

Please refer to that policy for the full details before making a purchase.

Nothing in these Terms of Service or our returns policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

7. Promotions & Discount Codes

From time to time, we may offer promotions, discounts or special offers.

Unless otherwise stated, promotions:

• Are subject to the conditions communicated with the offer.

• May be limited to specific products or periods.

• Cannot be exchanged for cash.

• Cannot be combined with other offers unless expressly stated.

We reserve the right to correct errors in promotional information and to withdraw or amend promotions where permitted by law. Any changes will not override rights that have already accrued to customers under applicable law.

8. Intellectual Property

All content on the Calypso website, including our brand name, logo, product photographs, designs, graphics, text and other original material, belongs to Calypso or is used with permission.

This content is protected by applicable intellectual property laws. You may browse our website and share links to our products for personal, non-commercial use, but you may not copy, reproduce, distribute, modify or use our content commercially without our prior written permission.

We love seeing our pieces shared online, so if you post your Calypso jewellery, feel free to tag us!

9. Website Accuracy & Availability

We do our best to keep our website running smoothly and ensure that the information displayed is accurate and up to date.

Occasionally, technical issues, maintenance, stock discrepancies or other circumstances may affect website availability or the accuracy of certain information.

We reserve the right to update website content, product listings and features as needed. Where a change affects an existing order or your legal rights, we will handle it in accordance with applicable law.

10. Third-Party Services & Links

Our website may include links to third-party websites or use third-party services, such as payment providers, courier services and other tools that help us operate our business.

These services are governed by their own terms and privacy policies. While we aim to work with reliable providers, we are not responsible for the content or policies of independent third-party websites.

This does not affect any responsibilities Calypso has for your order or any rights you may have under applicable law.

11. Privacy & Personal Information

Your privacy matters to us.

When you shop with Calypso, we may collect personal information such as your name, contact details, delivery address and order information to process purchases, arrange delivery, respond to enquiries and provide customer support.

Your information may also be shared with service providers where reasonably necessary to complete your order, process payment, deliver your parcel or operate our website.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA).

Please read our Privacy Policy for more information about how we collect, use, store and protect your information.

12. Limitation of Liability

We take care in providing our products and maintaining our website. However, to the extent permitted by applicable law, Calypso cannot guarantee that the website will always be available without interruption or that it will be entirely free of technical errors.

To the extent permitted by law, Calypso will not be liable for losses arising from circumstances beyond our reasonable control, including third-party service interruptions or events that could not reasonably have been prevented.

Nothing in these terms excludes or limits liability where doing so would be unlawful, or limits any consumer rights or remedies that apply under South African law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page, along with the date it was last updated. We encourage you to check this page occasionally.

Any changes will apply from the date they are published, subject to applicable law and any rights that have already accrued.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to these terms will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate courts.

15. Contact Us

Have a question about these terms, your order or anything else? We'd love to hear from you!

Calypso Jewellery

Email: info@calypsojewellery.co.za

Website: https://calypsojewellery.co.za

Thank you for shopping with Calypso. We're so happy to be part of your everyday!